Fit2Go Privacy Policy

This Privacy Policy explains how Fit2Go (“Fit2Go”, “we”, “us”) collects, uses, shares, and protects information when you use our app. By using the app, you agree to this policy.

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1. Who we are

Fit2Go is operated by go technologies, a division of Fit2Go (Company No. 558624524) (the “Company”).

2. Information we collect

Depending on how you use the app, we may collect:

• Account information: name, email address, phone number, login credentials (stored securely), and account type (consumer/business).
• Profile information: profile photo and other optional details you choose to provide.
• Bookings and usage: gyms/studios/services you view or book, booking history, cancellations, and related activity.
• Payments and wallet: purchase history, FitCoins balance, and transaction records. Payments are processed by Cardcom. We do not store full payment card numbers on our servers.
• Location (while using the app): if you grant permission, we may access your device location while the app is in use to show nearby gyms/studios and provide location-based functionality.
• Chat / AI inputs: messages, prompts, and content you submit in chat/AI features.
• User-generated content: content you upload or post in the app such as photos, reviews, ratings, and messages (where available).
• Device and app data: device model, operating system version, app version, IP address, and diagnostic information.

3. How we use information

• Provide and operate the app: account creation, authentication, bookings, wallet functionality, and core features.
• Payments: process purchases and transactions via Cardcom and maintain transaction history.
• Location-based features: show nearby places and improve relevance of results when you choose to share location while using.
• Chat / AI features: process your inputs to provide responses and functionality. Your messages may be sent to our servers and to AI service providers used to generate responses.
• Improve reliability and performance: monitoring, debugging, fraud prevention, and security.
• Analytics: understand feature usage and improve the app experience.
• Support and communications: respond to support requests and send important service updates.
• Legal compliance: comply with applicable laws and enforce our terms.

4. Sharing and disclosure

We may share information as follows:

• Service providers (processors): vendors who help us operate the app (hosting, databases, customer support tooling, etc.).
• Analytics and crash reporting: we use Firebase (e.g., Analytics and crash/diagnostic reporting) to measure performance, usage, and stability.
• Payment processor: Cardcom for processing payments and fraud prevention.
• Service providers on the platform: gyms/studios/trainers may receive information necessary to provide the booked service (such as booking details and relevant user info).
• Legal and safety: if required by law, or to protect users, our business, or to investigate fraud/security issues.

We do not sell your personal information.

5. Location information

If you enable location permission, we access location only while you use the app. You can turn this off at any time in your device settings.

6. Chat / AI features

If you use chat/AI features, the text you submit is processed to provide responses. This may involve sending your text to our servers and to third-party AI providers that generate responses. Please avoid sharing sensitive personal information in chat inputs.

7. Data retention

We retain information only as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data.

8. Security

We use reasonable safeguards designed to protect information. However, no system is completely secure.

9. Your choices

• Permissions: you can disable permissions (such as location) anytime in device settings.
• Account information: you can update certain profile information inside the app.
• Deletion/requests: you can contact us to request access, correction, or deletion, subject to legal requirements.

10. Children

Fit2Go is not intended for children under 13 (or the minimum age required by local law), and we do not knowingly collect data from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date.

12. Contact us

For privacy questions or requests, contact:
Email: eden@fit2go.co.il or yoel@fit2go.co.il